Try updating your phone number on ‘My Account’ and update your mobile number. You may also try refreshing the connection between your phone and mobile carrier. 

• Turning your phone off & on (or restarting if possible)

• Removing & re-inserting your SIM card

• Get in touch with your mobile phone carrier. 

These troubleshooting tips work 99.9% of the time. But in any case that it doesn’t, get in touch with us.

We send a code via email that you need to key in to verify your account. If it doesn’t work when you key it in, here’s why: 

• This can be due to the delay between the code being generated and being received by the individual mobile phone.  The code is only valid for sixty (60) seconds. 

• If this happens, the best advice would be to try again. Note that trying too many times in a short space of time could 'lock' your account.

Still having issues? Contact us so we can help you.

• Go to “My Account”.

• Click “Change Password” on the left menu.

• Enter your email address and click “Request Password Resend”.

• Wait for the email notification and follow the instructions.

Logging in is just easy. If you’re having trouble logging in, check the following:

• Check your internet connection.

• Try updating your device to the most recent operating software and browser.

• Try restarting your browser or your device.

• Make sure you’re not using ‘Incognito Mode’ or ‘Private Browsing’.

• Make sure you're using the same email address and password you used when you signed up.

If these tips don't work, it’s possible that you might have made a typo when you gave us your email address when you signed up – just reach out to us and we’ll see if we can sort things out.