Payments

Can I request to adjust the date of my payment?

Yes, you can request to adjust your payment date as long as it’s not behind your due date. Please note that this will still be subject to the approval of our KYC team. To make such request, please email us at [email protected]

Having problems?

If the due date of your payment can’t be changed, here are the reasons why. 

  1. We have some purchases that we are unable to move the payment date for. 

  2. You can only move one payment date per order. If you require assistance please send us a message.

  3. You will not be able to reschedule the first and last or last payments via this feature. If you require further assistance with this please send us a message.

  4. If a payment is already overdue or is due within the next 24 hours. We can not move the payment once we get it within 24 hours of the due date.

  5. Unverified customers will not be able to use this feature.

  6. If you are already under any hardship repayment arrangement with us, you will not be able to use this feature.


If the item I ordered will be coming from overseas, will there be any additional charges?

Yes. Orders coming from overseas might be subject to additional charges like import duties taxes and charges by the customs and/or couriers. You will be informed by our team via email right away should your order will incur additional charges. Please note that actual charges can only be determined upon arrival of goods.

You can send us a request by emailing us at [email protected]. Please note that this will still be subject to the approval of our KYC team. 

This is helpful if you couldn’t afford to pay both installments in one go. You can choose to pay more or less than the full installment amount, giving you a bit more flexibility than before. On the next due date, we will only collect the specific owing amount, so you can relax and let us handle everything.

We can take alternative cards stored on your account for any of your payments due. However, if your lost/stolen card is the only one on our system we suggest you add an extra card and we can take your payment from that one. To report your lost/stolen card, please contact us at [email protected].

We accept domestic debit and credit cards, we do not accept cards issued from overseas banks. Using your card with us, you will still be subject to your card issuer’s terms and conditions, including any applicable finance charges and fees that may apply. For more information contact your card issuer.

How can I pay?

Our automatic payment system is the most convenient. Simply go to our website and enter the details of your preferred payment method. We accept credit and debit cards, GrabPay, GCash, Cebuana Lhuillier, and 711 payments. 

When you have an installment due, we will notify you so you can ensure that you have enough balance in your account. 

If you wish to make payments on time or early, you can do so by following the instructions below:

  • Go to “My Account”.

  • Click “Orders” on the left menu.

  • Click the “Installment” tab of your order.

  • Click the “Pay Now” button. 

What happens if I can’t make a payment?

MoveForward is committed to ensuring that you stick to your repayment plan. This is why we consider every purchase application before we approve that purchase. We would always send you reminders when a payment is almost due for your convenience.

As soon as you miss a payment, we will immediately stop you from making any further purchases with MoveForward. 

You may be charged with a fee when an installment for an order is not paid one (1) day after the due date. Rest assured that we will only charge one late fee per installment, and the total amount of late fees charged on an order will never exceed 25% of your initial order value. Please refer to the Installment Agreement for complete details.

If you missed your due date(s) for any reason, make sure you reach out to us. Together, we will find the best solution to get you back on track. Simply email us at [email protected] so we can assist you.

Yes! We have made it easier for you to stick to your payment plan.

On your next due date, we take your next installment from the original card used when you placed your order. We will always send you reminders before an installment is due. If a payment for an order fails, we will try other accounts connected to your account. If you do not wish to have your old cards charged, we do recommend removing it as soon as possible.

In the circumstance of an outstanding payment after the due date, you may be charged up to Php 850 late and a penalty fee, which we hate doing. If you are worried you won’t be able to make a payment, send us an email at [email protected] and we will gladly sort something out. 

Be reminded that even though we provide a grace period, our system reviews your repayment history for future purchases and eligibility for promos and rewards, so we encourage you to pay as soon as possible. Paying on time or even early also helps increase your credit score and earn you points for future purchases.

Don’t worry, we will be sending you an email letting you know if an automatic payment has failed.

You may be charged with a fee when an installment for an order is not paid one (1) day after the due date. Rest assured that we will only charge one late fee per installment, and the total amount of late fees charged on an order will never exceed 25% of your initial order value. Please refer to the Installment Agreement for complete details.

To make an overdue payment, please send us an email at [email protected].

If you are worried about not being able to make a payment, please send us an email at [email protected] and we will try and sort something out for you.

Why have I been charged a late fee?

You have been charged a late fee because you failed to make one of your scheduled payments within the applicable grace period.

You can easily make this payment by logging into your account or by following the link in one of the notification messages you’ve received from us.