If you think that someone has used your MoveForward account without your permission, check the transactions on your account immediately. If you see any suspicious activity that you do not recognize, it is essential that you immediately get in touch with us. Emails us at [email protected] so we can help you sort it out. 

Here are some steps you can take:

• Update your account password 

• Check the delivery address on the suspicious order, have the items been delivered to your home address? Check with friends and family members in case they have purchased goods using your account.

• Review the store brand. Sometimes the store/brand name might be slightly different than you recall.

Yes, you can. If you would like to stop using MoveFoward, you simply need to get in touch and let us know. We will temporarily freeze your account which will prevent you from being able to shop. The freeze can be lifted any time you’re ready to get back with us.

To opt-out of our marketing content, head over to our website and log in. 

• Click on Unsubscribe button on an email from MoveForward

• You may also opt-out by clicking the “unsubscribe” button at the bottom of our emails.
  

Please note that this will only stop marketing materials. Your payment reminders, orders, and refund confirmations will still be sent and cannot be turned off.

If you are not able to log into your account or have no access to your old number:

You will need to reset your password. This is going to be tricky if you no longer have access to your old number. What you can do is send us an email at [email protected] and we will help you through the process. 

If you’re getting a message saying that the account associated with this number or email address is already subscribed to MFI:

• It’s possible that you have made an account in MoveForward and have registered your number before; 

• If you’re currently subscribed to a postpaid plan and you recently got your number, it is possible that the person who had it before you used MoveForward too. Here are the options you may choose from to solve this issue:
  - Send us an email so that we can start the process.
  

Simply log in to your account and go to “My Account”, then just follow the prompts given.

If any issues arise, just send us an email at [email protected] and we’ll sort things out.

Choosing your preferred card

When you add a new card to your account and set it as your preferred card, it will be used as the preferred card for new orders only. Any existing orders will continue to be paid from the card that was used at the time you shopped with us UNLESS you go into the order to change it. To change it, just log in to your account. Go to “My Account” click the “+ Add Payment” button.