Managing Orders

Order processing usually takes 5-7 business days. This includes order verification, preparation, and delivery. Our team will reach out to you via email should your order processing takes longer than 5-7 business days.

We are committed to ensuring we campaign responsible spending. Therefore, we DO NOT approve 100% of orders. It is possible that your order may be declined as we use a variety of factors to determine the approval of orders. There may also be additional limitations based on the Brand Partner. 

When determining which orders to approve, we consider a number of different factors such as the longer you have been a shopper in MoveForward, successfully repaid orders, etc. 

Other things to consider: 

  • There are sufficient funds on your account 

  • Length of time you have been using MoveForward

  • The amount you have to repay. It may help to pay some off. However, this still does not guarantee that your purchase will be approved. 

  • Value of the order you are trying to place

  • Number of orders you currently have 'open' with us

Moveforward Inc. sets sensible initial spending limits that may increase gradually over time. Every order request is being assessed by our KYC team to determine spending capacity and shopper’s ability to repay on time. We approve every transaction in real-time, and we don't allow our shoppers to spend if there are unpaid dues.

We, at MoveForward, promote responsible spending to our shoppers. Spending needs to be managed in a way that prioritizes your needs and saving for your future over your wants. 

Every order request is being assessed by our KYC team to determine the spending capacity and shopper's repayment behavior.

Due to the high demand in online shopping, delivery timelines may take longer than expected. Rest assured that your order will still be delivered.

To follow up on your order status, please check your order dashboard or contact us at [email protected].  Notification via SMS or email will be sent to you to inform you if there are any delays in the delivery of your order.

What should I do if the items I ordered are “Out of Stock”?

If your orders are “Out of Stock”, we would get in touch with you to notify you that some or all of the items you have ordered are not available due to stock exhaustion. We will offer you alternative items or a refund. 

In the instance of a refund, you can ask for your refund in the form of MFI in-store credit, which can be issued immediately. Just be aware that MFI in-store credit won't erase the purchase amount from your chosen payment method and you'll still be charged for your initial purchase.

Will there be any changes in the price? If so, will the price of my orders be affected?

MFI can change prices without prior notice and the amount during actual purchase will be the sale price and basis for the installment. Any changes in price beyond the time of purchase is no longer applicable on the item.