MoveForward offers free and easy returns within 15-30 days after delivery!
How to Return
a. Check the following before initiating a return. To avoid rejection of returns, please check that your return item(s) matches the following conditions:
- Return Coverage. The return coverage is specified on the product details.
- Return Reasons. The following are valid reasons for returning an item:
- Damaged/Faulty (For electronics and gadgets only)
- Expired product
- Does not match the description or pictures
- Received wrong product
- Counterfeit product
- Missing item (If your order is tagged as delivered but you haven’t received it or the item is missing in the package you received, you can request a refund)
b. Contact Us. For returns, you may file a Returns Claim Authorization through this link.
c. Choose one of the following return options:
c.1 Exchange for a different size, color
- Exchange Eligibility
c.2 Refund via MFI in-store credits
- You can ask for your refund in the form of MFI in-store credit, which can be issued immediately. Just be aware that MFI in-store credit won't erase the purchase amount from your chosen payment method and you'll still be charged for your initial purchase.
Non-Exchangeable and Non-Refundable Items
Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items are non-exchangeable, non-returnable, and non-refundable.
- Products that are classified as hazardous materials or use flammable liquids or gases;